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Utopia Healing Hands

Find your inner peace to welcome a calm heart & mind

Utopia Healing Hands Privacy Policy

We respect and value the privacy of everyone who visits this website, www.utopiahealinghands.com or is treated by me. I do not collect personal data about you unless you contact me directly. Any personal data I collect will only be used as permitted by law.

What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

From 25th May 2018, the new Data Protection Act 2018 came into place, and I need to inform you what data I hold about you, why I need it, what I will be doing with your data, who I might share it with and when I will destroy it.

What information do I hold, why do I have it and who might I share it with?

Currently I hold a completed consultation form and treatment records with your details. These include your name, address, date of birth and various means of contacting you.

Personal data

Address, phone / mobile nos, email address – these are all required so I can contact you.

Marketing material is available on a newsletter, which you can opt into on the initial consultation form, or you may choose to subscribe directly. I will never send out unsolicited marketing material.

Health Related Data

Consultation Form – all clients must complete a consultation form, so I have a full understanding of your medical and health history. This I need for insurance reasons, but it is also to check that it is safe to treat you. It also helps me understand what medical issues you have and how best I can treat you. Treatment can not go ahead unless I collect and store these details.

Treatment Records – these are my notes detailing what I have found in my assessments, what treatment I have given you and how you felt immediately after that treatment. ( if required) Treatment will not go ahead unless I collect and store these details.

It is a condition of my Insurance Policy to take and retain client records for at least 7 years following the last occasion on which treatment was given. In the case of treatment to minors, records shall be kept for 7 years after they reach the age of majority (18).
I may need to share your data with authorised legal, regulatory and insurance authorities, if required to defend myself. This will include any professional membership body I am registered with and the insurance company I hold my professional indemnity insurance with.
After 7 years following the last occasion on which treatment was given, I will destroy all of your records by shredding them.

How and where do I hold your data?

I collect data on your treatment forms and this is locked away and is required as stated for insurance purposes and to decide if the treatment you request can be given. consultation forms and Treatment records are kept in a locked filing cabinet within my house, Only I have access to these records and I will take all appropriate steps to protect the confidentiality, integrity, availability and authenticity of your data.

Your Individual Rights under the Data Protection Act 2018.

You have:

the right of access to your personal data;
the right to object to the processing of your personal data;
the right to restrict the processing of your personal data;
the right to rectification of your personal data;
the right to erasure of your personal data;
the right to data portability (to receive an electronic copy of your personal data);

My Rights

In exercising your Individual Rights, you should understand that in some situations I may be unable to fully meet your request, for example if you make a request for me to delete all your personal data, I may be required to retain some data for taxation, legal, regulatory and insurance purposes.

You should understand that when exercising your rights, a substantial public or vital interest may take precedence over any request you make. In addition, where these interests apply, we are required by law to grant access to this data for law enforcement, legal and/or health related matters.

Complaints

If you are dissatisfied with the way in which I process your personal data, you have the right to complain to the UK’s Data Protection Supervisory Authority, the Information Commissioner’s Office (ICO). The ICO may be contacted via its website which is https://ico.org.uk/concerns , by live chat or by calling their helpline on 0303 123 1113.

How to contact me

If you have any questions regarding the use of your data and your Individual Rights, please contact me on 07913601838 email Helen.bleasdale1@gmail.com

North Street

Burnley

BB10 2JL

Thank you.

Cancellation Policy

48 hrs notice is required on all cancellations, if you fail to cancel in this time then your deposit cannot be transferred onto another appointment.

Refund policy:

Deposits are non refundable, however will be deducted from you appointment on the day, you can however transfer the deposit onto a new appointment In accordance with the terms and conditions outlined.
You must change your appointment at least 48 hrs before the allocated date/time, and select a new time.
You can change your appointment by contacting me using the contact form , Please advise of dates and times that would be suitable. I will then endeavour to re arrange your appointment.
If you wish to cancel your appointment, and it is before the 48hr period it is management discretion on refunds and will only be refunded in extenuated circumstances . Less then 48hrs notice your deposit will not be refunded.
You can transfer your deposit to a new appointment once only, any further changes to time or date will result in you needing to pay a fresh deposit

Utopia Healing Hands

Find your inner peace to welcome a calm heart & mind

Privacy Policy

Cancellation Policy

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